Terms and Conditions

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Best Rate Guarantee!

Your experience with us begins before you arrive at Platinum One Suites; it begins right here. Moreover, our guests are always our priority. Therefore, when you book your stay directly on our official Platinum One Suites website, you’ll be guaranteed;

The lowest rate possible for your stay
Free breakfast during your stay
25% off on all treatments at the Senses Spa
20% off on your total bill for food and beverages
Access to our dedicated reservations specialists to help with your booking
Access to the best services throughout your stay

If you find a lower qualifying rate within 24 hours of making your reservation,
we’ll match the lower rate.

Submit a Claim

Terms and Conditions

We guarantee you the best available rate when you book a room through the official Platinum One Suites website. If you find a lower publicly available rate (“Lower Rate”) elsewhere (online) within 24 hours of making your booking, we will match the lower rate, subject to the following terms and conditions:

 

  1. Reservations must be made through the official Platinum One Suites website.
  1. The Lower Rate must be for the same type of accommodation, which means the same room type, with the same dates and length of stay, same number of guests, with a similar view or room size, same designation as either cancellable or non-cancellable, same advance purchase policies and the same terms and conditions governing the room rate.
  1. You must complete and submit a claim submittal web form in accordance with the claim form’s instructions to process the claim.
  1. You must submit your claim within 24 hours of the reservation being made with Platinum One Suites and at least 48 hours before the standard check-in time.
  1. You may submit only one claim for each stay.
  1. Rate comparisons will be made net of taxes, gratuities, service charges, early departure fees, or other fees and incidental charges. Free breakfast and free or discounted amenities or services offered as part of the Lower Rate will be excluded from the rate comparison.
  1. Platinum One Suites reserves the right to deny a claim, if it cannot independently verify the availability of a Lower Rate at the time it processes the claim. The Lower Rate must be bookable on another website. Advertised or inquiry only rates do not qualify.
  1. Platinum One Suites may at any time and without notice terminate or restrict a person’s ability to submit a claim under or otherwise benefit from the Best Rate Guarantee if in its sole discretion Platinum One Suites determines that such person has: (a) acted in a manner inconsistent with applicable laws or ordinances; (b) acted in a fraudulent or abusive manner; (c) submitted multiple invalid Best Rate Guarantee claims; (d) failed to stay at Platinum One Suites after receiving approved Best Rate Guarantee claims; or (e) breached any of these terms and conditions.
  1. The Best Rate Guarantee does not apply to existing reservations that are not booked through the Platinum One Suites website, and Platinum One Suites is not responsible for any fees associated with cancelling a reservation made through a different channel.
  1. The Best Rate Guarantee will be suspended during times where the Platinum One Suites websites or certain rates are not available due to an outage, a technical issue or a circumstance beyond Platinum One Suites’ reasonable control.
  1. Any disputes arising out of or related to the Best Rate Guarantee or these terms and conditions shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of Platinum One Suites.
  1. Unless prohibited by law, Platinum One Suites reserves the right to amend, revise, supplement, suspend or discontinue the Best Rate Guarantee program and the terms and conditions at anytime in its sole discretion and without prior notice.

Our Best Rate Guarantee does not apply to the following:

  1. Reservations booked via non- Platinum One Suites websites
  1. Hotel packages or travel packages that may include hotel, airfare, car rental, food and beverage offers or other similar packages or amenities
  1. Discount or negotiated rates not available to the general public, including but not limited to membership rates; corporate, government, promotional, unpublished, packaged or opaque rates; group or other specially negotiated rates or rates available on closed membership sites; or rates attained through the use of third-party discount codes or coupons.
  1. Auction sites or sites on which reservation holders are reselling confirmed reservations
  1. Reservations made within 24 hours of arrival
  1. Taxes, gratuities, service charges, early departure fees or other fees and incidental charges
  1. Rate disparities due to fluctuations, rounding or differences in currency exchange rates

 

 Claim process:

For a claim to be eligible under the Best Rate Guarantee Policy, it must be submitted through the claim submittal web form. A claim must be submitted no more than 24 hours after making a reservation through the Platinum One Suites direct channel, and at least 48 hours before the standard check-in time. The claim will be processed within 24 hours.

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